What to Expect As An Agent

• Responding to general inquiries
• Describing the booking options
• Explaining billing process and options
• Accepting and processing requests for information materials
• Researching and resolving customer complaints
• Billing clarification questions
• Transferring calls to Client customer service when required
• Additional services as mutually agreed upon by Client

The IDeAL  Agents for this Program

• Deliver fluent written and verbal English

• Outstanding problem-solving skills

• Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.

• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Skilled and efficient in writing and verbal communication

• Provides knowledgeable, friendly and eloquent customer service

Equipment Requirements

*No Chromebooks or Mac systems are capable

• PC Requirements:
• Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
• 64 GB total Hard Drive or higher. 
• 8 GB of RAM or better (16 GB is [preferred)
• USB VoIP Headset.
• Windows 11
• Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

Monday- Friday 8:00 AM – 11:00 PM EST

Sunday – Saturday 9:00 AM – 9:00 PM EST

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $12.50 per hour