What to Expect As An Agent

• Responding to general inquiries
• Describing the booking options
• Explain billing process and options
• Accepting and processing requests for information materials
• Researching and resolving customer complaints
• Billing clarification questions
• Transferring calls or to other client-designated internal support departments or client account representatives

The IDeAL  Agents for this Program

• Outstanding problem-solving skills

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

*No Chromebooks or Mac systems are capable

• PC Requirements:
• Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
• 64 GB total Hard Drive or higher. 
• 8 GB of RAM or better (16 GB is [preferred)
• USB VoIP Headset.
• Windows 11
• Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

Monday- Friday 8 am- 9 pm EST

Saturday- Sunday 9 am- 6 pm EST

Client requests agents service 20 hours per week, 3 hours Sat and/or Sun

Starting Pay: $12.50 per hour (Customer Service)