What to Expect As An Agent

• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service

The IDeAL  Agents for this Program

• Have agents that are fluent, both written and verbal, in English

• Demonstrate a proven ability to deal with challenging customers and situations

• Are confident in their ability to achieve metrics

• Build and maintain strong working relationships through exceptional communication

• Provide proven problem-solving capabilities to deliver practical solutions

• Type 25+ words per minute

• Demonstrate a working knowledge of a variety of sports and outdoor activities

• Have previous customer service experience within a call-handling environment

   

Equipment Requirements

*No Chromebooks or Mac systems are capable

• PC Requirements:
• Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
• 64 GB total Hard Drive or higher. 
• 8 GB of RAM or better (16 GB is [preferred)
• USB VoIP Headset.
• Windows 11
• Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

Monday- Friday 8:00 AM – 12:00 AM EST

Sunday – Saturday 8:00 AM – 12:00 AM EST

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $11.00 per hour