What to Expect As An Agent

• Serve as an extension of the client in helping connect individuals with the transportation needed to fulfill their medical needs.    
• Interact with customers and providers, answering questions related to the appointment in question.  
• Interact with a wide demographic, providing an exemplary level of customer service.

The IDeAL  Agents for this Program

• Deliver fluent written and verbal English

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly, and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

*No Chromebooks or Mac systems are capable

• PC Requirements:
• Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
• 64 GB total Hard Drive or higher. 
• 8 GB of RAM or better (16 GB is [preferred)
• USB VoIP Headset.
• Windows 11
• Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

Monday-Friday 7 am-8 pm EST
**No Weekends***

Client requests agents service 20 hours per week, (4 hours) required on Monday


Starting Pay: $13.50 per hour