What to Expect As An Agent

• Respond to customer inquiries in the areas of fraud prevention,
  detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value added services to cardholders.

• Provide cross-referral services with fraud management, outbound
  notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.

The IDeAL  Agents for this Program

• Showcase exceptional problem-solving abilities that swiftly address
  customer needs

• Embody patience and empathy while maintaining a calm demeanor
  under pressure

• Master both written and verbal communication to ensure clarity and
  understanding

• Providing knowledgeable, friendly, and articulate customer service that
  fosters trust and satisfaction

• Diligently document all calls, capturing detailed resolutions, and
  ensuring effective follow-up actions to enhance the customer experience

Equipment Requirements

*No Chromebooks or Mac systems are capable

• PC Requirements:
• Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
• 64 GB total Hard Drive or higher. 
• 16 GB of RAM 
• USB VoIP Headset.
• Windows 11
• Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

24 hours per day
7 days a week

365 days a year

Client requests agents service 10 hours per week, (5 hours) required on a Mondays and/or Fridays.

Starting Pay: $14.50 per hour